Privacy & Your Choices

The short version

Colmer Recovery does not sell your personal information, and never will. We do not share what you tell us with employers, family members, insurers, or anyone else without your permission — with the narrow legal exceptions set out below.

What we collect

• What you send us. Your name, email address, phone number and anything you choose to write when you book a discovery call, book a session, or email us.
• Booking and payment details. Appointments are booked through Acuity Scheduling and payments are processed by Stripe. Card numbers are handled by Stripe and are never stored by Colmer Recovery.
• Email list. If you sign up for the newsletter, your email address is stored with our email provider. Every email includes an unsubscribe link.
• Anonymous site analytics. We use Plausible Analytics, which is privacy-focused: it sets no cookies, collects no personal data, and does not track you across other websites.

What we do with it

We use your information to arrange and deliver coaching, to reply to you, to take payment, and — only if you asked for it — to send you the newsletter. That is the full list. We do not use it to advertise to you, and we do not build a profile of you.

Confidentiality of coaching conversations

What you say in a coaching session stays between us. I do not repeat it to your family, your employer, or anyone else without your permission.

There are limits, and you should know them going in rather than find out later:

• If I believe you or someone else is at risk of serious harm, I will act on it.
• If I have reasonable grounds to suspect a child is being abused or neglected, Ontario law requires me to report it to a Children's Aid Society. In this province that duty falls on every person, not only on professionals, it applies each time new concerns arise, and it is not something I can ask someone else to do on my behalf.
• If a court orders disclosure, I have to comply.

One more thing worth being straight about. Recovery coaching is not a regulated health profession, and what you tell me does not carry the legal privilege that conversations with a lawyer or a physician do. That does not change how seriously I treat your privacy. It means the protection comes from me and how I work, rather than from a professional college.

Your choices

• Ask what personal information we hold about you, and get a copy of it.
• Ask us to correct anything that is wrong.
• Ask us to delete it.
• Unsubscribe from any email, at any time, using the link in it.

To do any of these, email troy@colmerrecovery.com. We will respond within 30 days.

Where this applies

Colmer Recovery operates from Caledon, Ontario, and handles personal information in accordance with Canadian privacy law, including PIPEDA. Some of the services we rely on — scheduling, payments, email — store data outside Canada, which means it may be subject to the laws of the country it is stored in.

Changes to this page

If this policy changes in a way that matters, the date below changes with it.

Last updated August 19, 2026.